Client Success Manager

Liaison International

7d•$62,000 - $80,000

About The Position

At Liaison, the Client Success Manager (CSM) is a campaign strategist and relationship manager who understands client needs, recommends appropriate solutions, and executes plans in collaboration with the Enrollment Marketing division. The CSM manages client projects and coordinates with internal teams to ensure campaigns launch on time. The role uses Liaison’s enrollment marketing software and marketing channels—including print, email, and digital ads—to support college marketing initiatives. The CSM delivers a high-level customer experience, supports successful client account operations, and ensures high-quality project execution. The position calls for strength in relationship building, strategic consulting, project management and delegation, and data-driven decision-making. The CSM balances client relationships with the work required to deliver successful enrollment marketing projects, leads virtual client meetings, makes timely and confident decisions, and maintains a positive attitude under pressure while contributing to internal working groups.

Requirements

Bachelor’s degree.
At least 3 years of relevant experience in account management or another client-facing position.
Knowledge of the higher education market.
Track record of successfully managing multiple priorities and maintaining high-quality results.
Experience with project management and/or marketing automation platforms.
Understanding of marketing strategy and communications flow.
Ability to learn software and technology quickly, with attention to detail.
Willingness to take initiative, think critically, and improve processes.

Nice To Haves

Master’s degree preferred.
Relevant experience in the higher education industry preferred.
On-campus work experience preferred.

Responsibilities

Understand client needs and develop omnichannel marketing campaigns across print, email, digital ads, and other channels using Liaison’s software; coordinate with internal teams on execution and data-driven assessment.
Deliver an exceptional customer experience, manage client relationships, and identify upsell opportunities in coordination with internal account and product teams, as applicable.
Lead client meetings, manage expectations, communicate regularly, and document work so internal stakeholders can access relevant information.
Create and maintain campaign production timelines, sharing updates with clients and internal teams to keep plans current and campaigns on schedule.
Understand contract details and translate them into project components aligned with client goals; monitor billing and invoicing with the operations team.
Collaborate with Enrollment Marketing division teams to ensure seamless campaign execution.
Manage multiple priorities while maintaining high-quality results.
Learn software and technology quickly and adapt as campaign platforms and components evolve.
Take initiative, think critically, and improve processes.
Maintain an understanding of higher education trends and the industry overall.
Understand marketing strategy and communication flows.