Client Success Manager

Gartner • Fort Myers, FL

19d • Hybrid

About The Position

The Client Success team follows a Client for Life Philosophy. In this role, you help ensure Gartner clients receive value that far exceeds their investment. You understand and surface clients’ business priorities, break down challenges, and identify effective ways to support sound business decisions. The role includes onboarding clients, demonstrating the value of Gartner services, and stimulating engagement with products used by large client teams.

You build and manage relationships with clients across levels of seniority and business functions, helping them succeed with their Gartner subscriptions and supporting satisfaction, retention, and growth. You introduce Gartner services and capabilities, facilitate client engagements, recommend actions that deliver value and return on investment, collaborate with internal partners, and review client-book performance and engagement metrics.

Gartner describes its work as delivering actionable, objective business and technology insights to enterprise leaders. The company reports approximately 20,000 associates globally, supporting more than 13,000 client enterprises in about 90 countries and territories. Its work environment is hybrid, with flexibility to work virtually when productive and in-person collaboration with colleagues.

Requirements

• At least 3 years of relevant professional and/or internship experience.
• A proven track record of success and a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Build, develop, and manage relationships with clients ranging from senior C-level leaders to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales.
• Help clients successfully use their Gartner subscriptions to support customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate their value to decision makers.
• Facilitate client calls and engagements to surface priorities and recommend actions that drive high value and return on investment on Gartner memberships.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
• Conduct regular reviews of the client book of business, including performance and key client engagement metrics.
• Onboard clients, demonstrate the value of Gartner services, and stimulate engagement with products used by large client teams.

Benefits

• Competitive salary and highly competitive compensation.
• Generous paid time off.
• Charity match program.
• Medical, dental, and vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching, stated as up to $7,200 per year in the benefits section.
• Opportunity to purchase company stock at a discount.
• Professional development and growth opportunities.
• Annual bonus plan based on company and individual performance, or a role-based uncapped sales incentive plan, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed