Client Success Manager

Gartner • Irving, TX

19d • $70,000 - $101,000 • Hybrid

About The Position

The Client Success Manager builds and manages relationships with existing Gartner clients, from senior C-level executives to professionals in other business functions. The role engages clients virtually to understand their business priorities and recommend actions that support client value, retention, and return on investment. It also onboards new clients to their purchased Gartner services and capabilities and collaborates with Gartner colleagues to maximize the value delivered to clients.

Requirements

• 3+ years of relevant professional and/or internship experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Build, develop, and manage relationships with existing clients across seniority levels, business functions, and companies.
• Meet and engage with clients virtually to understand their business priorities and recommend actions that drive client value, retention, and return on investment.
• Onboard new clients by introducing their purchased Gartner services and capabilities.
• Collaborate with internal Gartner colleagues to maximize the value delivered to clients.

Benefits

• World-class benefits and highly competitive compensation.
• Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, as applicable.
• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Hybrid work environment with flexibility to work virtually when productive and in person with colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed