Client Success Manager

Global-e•New York, NY

16d

About The Position

Global-e is seeking a Client Success Manager to ensure the long-term success of clients in North America. The role is responsible for sales retention, revenue growth, conversion, and customer satisfaction across an assigned portfolio of clients. The Client Success Manager develops long-term relationships with clients’ key business executives and stakeholders, provides strategic insights based on performance and market data, and coordinates with internal cross-functional teams to support timely and successful delivery aligned with client needs. The position focuses on international eCommerce growth and client retention, including developing global growth strategies with leading retailers, identifying account opportunities through analytics and business reviews, and representing key accounts in product enhancement initiatives. Compensation is listed at $65,000–$95,000 per year.

Requirements

At least 2 years of experience.
Strong analytical skills.
Strong business and financial experience.
Ability to work effectively both independently and as part of a team.
Ability to solve problems effectively.
Creative, adaptable, and able to respond quickly to change.
Strong written and verbal communication skills.
Strong organizational and time-management skills.
Proven ability to manage multiple accounts simultaneously.
Familiarity with SEO, SEM, social media, targeted display, mobile, and video marketing strategies.
Proven track record of exceeding expectations.
Ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-level.

Nice To Haves

Bachelor’s degree preferred.
MBA is an advantage.

Responsibilities

Drive international eCommerce sales growth and client retention while maintaining high client satisfaction.
Develop trusted-advisor relationships with key accounts, particularly C-level stakeholders.
Manage analytics and reporting to improve visibility into international business performance and growth opportunities.
Improve eCommerce revenue through customer satisfaction, responsiveness, and anticipation of customer needs.
Use data to develop strategies that drive incremental revenue growth for key accounts.
Work with senior executives at leading retailers to build, launch, and execute global growth strategies and marketing decisions.
Represent key accounts as an internal stakeholder in product enhancement initiatives supporting long-term cross-border success.
Monitor account-plan execution and take corrective action as needed.
Schedule and conduct business reviews, identify growth opportunities, and make data-informed strategic recommendations.
Liaise with internal cross-functional teams to ensure timely and successful delivery according to client needs.