Client Success Manager
About The Position
Lyra Technology Group is seeking a Client Success Manager for its operating company, 3Nines Technologies. The Client Success Manager owns post-sale client relationships, retention, and account growth for an assigned portfolio of managed services clients. The role builds trusted relationships with executive stakeholders and decision-makers, serves as the primary contact for non-technical communications, and advocates for clients while aligning their needs with company objectives and service delivery standards. The position runs a disciplined cadence of client reviews and planning conversations, including Quarterly Business Reviews focused on business objectives, technology strategy, service performance, and future needs. The Client Success Manager develops account plans, manages renewals, monitors satisfaction and account health, and identifies opportunities to expand client relationships through services such as cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services. The role collaborates with engineering, leadership, technical support, and operational teams to coordinate recommendations, resolve concerns, and deliver services and projects. It also maintains account documentation, opportunity tracking, and client activity in HubSpot and ConnectWise, while driving organic revenue growth through cross-selling and upselling. 3Nines Technologies provides strategic IT consulting, technology assessments, cybersecurity and compliance guidance, managed and co-managed IT, project support, cloud and backup solutions, vendor management, and help desk services. The position follows a hybrid work model and is based in Oklahoma City, Oklahoma. Targeted base compensation is $80,000–$85,000, with total on-target earnings of $100,000–$105,000.
Requirements
- At least 3 years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.
- Demonstrated ability to build and maintain executive-level client relationships.
- Strong communication, presentation, and interpersonal skills.
- Excellent organizational, planning, and time management abilities.
- Ability to manage multiple client relationships simultaneously.
- Experience using CRM platforms such as HubSpot.
- Comfort initiating commercial conversations and identifying opportunities within existing client accounts.
Nice To Haves
- Experience in the Managed IT Services (MSP), IT Services, SaaS, or technology industry.
- Experience with ConnectWise Manage and ConnectWise CPQ.
- Previous consultative sales or account growth experience.
Responsibilities
- Serve as the primary relationship owner for an assigned portfolio of managed services clients.
- Develop trusted relationships with executive stakeholders, business owners, and key decision-makers.
- Act as the primary point of contact for non-technical client communications and account-related matters.
- Advocate for clients internally while ensuring alignment with company objectives and service delivery standards.
- Conduct Quarterly Business Reviews focused on business objectives, technology strategy, service performance, and future planning.
- Develop strategic account plans to increase client engagement, retention, and long-term value.
- Identify opportunities to expand client relationships through managed services, cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services.
- Prepare proposals and coordinate solution recommendations with engineering and leadership teams.
- Manage contract renewals and renewal planning to maximize retention and minimize contract risk.
- Monitor client satisfaction, account health, and service adoption.
- Address client concerns proactively and coordinate internal resources to resolve issues before they escalate.
- Partner with technical and operational teams to ensure successful delivery of services and projects.
- Maintain accurate account documentation, opportunity tracking, and client activity in HubSpot and ConnectWise.
- Drive organic revenue growth through account expansion, cross-selling, and upselling.
- Understand client business objectives and identify technology solutions that can deliver measurable value.
- Collaborate with leadership to develop and execute account growth strategies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
