Client Success Manager

VerifiedFirst

2d • Remote

About The Position

The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience.

Requirements

• Proven work experience as a Customer Success or Account Manager
• Encourage a direct and positive relationship between the community and the company
• Able to thrive in a fast-paced environment
• Exceptional ability to communicate and foster positive business relationships
• Able to quickly learn new software and use systems accurately
• You are a natural problem solver and are focused on creating solutions
• You can adapt quickly to a changing environment
• You work well independently but understand the importance of teamwork
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience

Nice To Haves

• Bachelor's Degree in Business Administration or a similar field is preferred
• 2+ years of experience in Customer Success or Account Management is preferred
• Experience working for a CRA, or HRIS platform
• Experience using Salesforce or similar CRM a plus

Responsibilities

• Build and nurture relationships through value, add conversations around best practices, industry changes, and goal alignment
• Identify and build relationships with key leadership/decision makers
• Contact at-risk clients to find resolutions and retain them
• Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First
• Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs
• Work with clients to match Verified First products and services to fulfill their current and future hiring needs
• Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add
• Perform other duties as needed

Benefits

• No nights or weekends
• Paid holidays
• Paid time off starting on your first day
• 100% employer-paid insurance premiums
• Continuous education
• Career pathing
• Ongoing training
• Team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED