Client Success Manager
About The Position
Affinity Waste Solutions is seeking a Client Success Manager to support its growing portfolio of multifamily clients in the Houston, Texas market. The role focuses on maintaining strong relationships with existing properties, supporting client success, and identifying opportunities to expand services. The Client Success Manager works with Sales and Operations to provide client support and help generate additional revenue. The position combines in-person property visits, client engagement, and business development, and may suit someone from multifamily housing or property management seeking to move into business development. Local travel within the assigned territory is required, up to 50%.
Requirements
- Experience in multifamily housing, property management, or a related industry.
- Strong relationship-building and communication skills.
- Highly organized and comfortable managing multiple accounts.
- Self-motivated and comfortable working in a field-based role.
- Willingness to travel locally and spend time visiting properties.
- Interest in growing within sales and business development.
Responsibilities
- Build relationships with property managers and onsite teams across assigned markets.
- Conduct regular in-person property visits to maintain client engagement.
- Support properties with onboarding, training, and service questions.
- Identify opportunities for additional services and revenue expansion.
- Partner with the Sales team to generate and qualify new opportunities.
- Assist with property re-orientations and client support as needed.
- Help collect testimonials and client feedback to support regional growth.
- Document activity and client interactions in the CRM system.
Benefits
- Health and dental coverage.
- 401(k) with company match.
- Monthly car allowance.
- Cell phone stipend.
- Expense reimbursement for travel.
- Additional earning opportunities through commissions and performance incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
