Client Success Manager

Claritev•New York, NY

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving. JOB SCOPE: The Client Success Manager must be strategic in managing their block of business. An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to better service the client. An incumbent must deliver effective and organized presentations in order to increase the Company's revenue from new or existing clients. The Client Success Manager has the latitude and authority to make commitments on behalf of the Company within defined parameters.

Requirements

Bachelor's degree in business, Healthcare Administration, clinical degree or a related field.
5+ years of experience in client success, account management, or a related role within the healthcare payor or technology industry.
Strong understanding of the healthcare payor landscape, including key challenges and opportunities.
Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences.
Proactive and solution-oriented mindset, with the ability to navigate complex client issues and drive resolution.
Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems.
Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
Ability to analyze data and metrics to drive decision-making and demonstrate value to clients.

Nice To Haves

Advanced degree preferred.

Responsibilities

Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
Assist in monitoring client performance metrics and usage data to identify opportunities for improvement.
Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
Gather and relay client feedback to product development and other teams to enhance our offerings.
Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders.
Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
Identify and communicate customer business needs and expectations to the Company's process owners for the development, enhancement, and implementation of all services.
Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies.
Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate commitment to the Company's core values.
This position is considered to be a High-Risk Role due to the exposure of PHI sensitive data.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.