Client Success Manager

WebMD•Newark, NJ

18d•$70,000 - $80,000

About The Position

Medscape, a division of WebMD, is seeking an experienced and motivated client services professional to join its Client Success team. The role builds and maintains customer relationships, leads day-to-day assigned accounts, and ensures Medscape solutions are delivered successfully and on time in line with customer needs and objectives. It suits an organized professional who can manage multiple priorities in a deadline-driven environment and communicate and persuade effectively while adapting to changing needs. The position collaborates with Sales and internal departments from sale through execution and launch, supporting client satisfaction, project health, quality, and team revenue goals. Travel to client locations may be required as needed. The salary range is $70,000–$80,000, and the position is eligible for a discretionary company bonus based on business results.

Requirements

Bachelor’s degree preferred, or related experience will be considered.
At least 3–4 years of experience combining digital, agency, and healthcare experience.
At least 1–2 years of experience in Account Management or Client Service.

Nice To Haves

Experience in pharmaceutical/HCP advertising, healthcare, or the medical/legal/regulatory review process; equivalent experience in a highly regulated industry may substitute.
Familiarity with HCP-based clients, including the MLR process.
Understanding of digital advertising.
Ability to thrive in a fast-paced, collaborative environment.

Responsibilities

Foster and nurture strong client relationships.
Support client satisfaction by providing a high-caliber customer-service experience.
Ensure the timely and successful delivery of Medscape solutions in line with client needs and objectives.
Partner with Sales to meet client objectives and drive internal goals and overall business performance.
Manage day-to-day collaboration with departments from sale through execution and launch, ensuring project health, timely reviews, and quality checks that meet client expectations.
Maintain clear, consistent client communication and prepare and distribute kick-off documents, status reports, contact reports, and follow-up communications according to client standards.
Continuously learn Medscape’s processes and products to maximize efficiency and speed to market and ensure a smooth client experience.
Understand revenue delivery and support overall team revenue goals.
Travel to client locations as needed to strengthen relationships and support project success.