Client Success Manager

Asurion • Sterling, CO

1d • Onsite

About The Position

Asurion is seeking a talented, driven, and engaging Client Success Manager. This individual should demonstrate a strong passion for discovery and a genuine eagerness to design user experiences that deliver meaningful impact to our users’ businesses. As a Client Success Manager, you will play a vital role on the team, supporting and optimizing our current platform and helping to build a new, innovative and robust platform for our end users. This role acts as the central link between clients, product and engineering teams, ensuring client needs directly inform product development while driving adoption, retention, and growth across all accounts. You will partner cross-functionally to support, define, launch, and optimize solutions while managing client relationships, driving adoption, and maximizing value for our clients.

Requirements

• Ability to translate product capabilities into clear business value
• Strong analytical skills with experience interpreting data, building dashboards, and tracking performance metrics
• Understanding of program economics and ability to identify optimization opportunities
• Experience working with cross-functional teams to deliver technology solutions
• Client-first mindset with an understanding of user-centered design principles
• Data-driven, problem-solving mindset with a bias toward action
• Strong communication, presentation, and interpersonal skills
• Ability to influence stakeholders across all levels of the organization
• Curiosity and a desire to deeply understand products, clients, and the broader ecosystem
• Collaborative, team-oriented approach with a high sense of ownership and accountability
• Bachelor’s degree in Business, Marketing, or a related field
• 1–3 years of experience in product, client/customer success, account management, or technology-related roles
• Working knowledge of tools such as Excel, PowerPoint, Visio, SQL, and Figma
• Understanding of project management principles
• Strong written and verbal communication skills

Nice To Haves

• Familiarity and usage of AI tools and technologies preferred
• Familiarity with cloud and mobile technologies (e.g., React/React Native) preferred
• Experience in industries such as telecommunications, insurance/claims, service, logistics, or related fields preferred
• Experience with Jira and Confluence preferred

Responsibilities

• Support the product vision and roadmap by defining requirements for new capabilities and enhancements
• Create wireframes and UX concepts to communicate product features to stakeholders and development teams
• Partner with Product, Engineering, Operations, and Business teams to design, launch, and iterate on new features and pilots
• Manage release priorities based on roadmap, capacity, and business impact
• Track product performance and generate insights to inform decisions and continuous improvement
• Develop training materials and lead enablement efforts for internal and external stakeholders
• Own and manage a portfolio of client accounts as the primary post-sale point of contact
• Build strong relationships with stakeholders and align product capabilities to client goals
• Drive product adoption and ensure clients are realizing full value
• Monitor client health, proactively address risks, and drive renewals
• Identify and execute on growth opportunities including upsell, cross-sell, and expansion
• Lead account planning and develop tailored proposals aligned to client needs
• Advocate for client needs internally while balancing business objectives
• Use data and analytics to monitor product and client health, generate actionable insights, and guide decision-making
• Communicate product updates, roadmaps, performance, and recommendations to stakeholders through presentations and reporting
• Collaborate cross-functionally in a highly matrixed environment to deliver solutions and drive alignment

Benefits

• Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.
• Our products and services help nearly 300 million customers worldwide.
• The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.
• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.
• Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level