Client Success Manager

Symetri • St. Louis, MO

19d • Remote

About The Position

Symetri combines technology and business process consulting to help firms plan, design, build, and operate land and buildings. The company provides solutions intended to improve the project delivery process from planning and design through construction, operations, and maintenance. This fully remote role manages a large portfolio of customer accounts and drives retention, adoption, and growth. The Client Success Manager serves as the primary post-sale contact for up to 450 clients, helping them maximize value from Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership. Success requires strong prioritization, process discipline, and the ability to identify customers who need deeper engagement.

Requirements

• 1–2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce.
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or an equivalent combination of education and experience.
• Legally authorized to work in the United States without employer visa sponsorship.

Nice To Haves

• Experience with Planhat.
• Experience in software, SaaS, technology, or a subscription-based business.
• Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries.
• Understanding of customer lifecycle management, renewals, and adoption strategies.

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and escalate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to identify expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices.

Benefits

• Generous and flexible time off (FTO).
• Eight paid holidays.
• Group health insurance with a nominal employee contribution.
• Employer-paid short- and long-term disability coverage.
• Optional benefits through a cafeteria plan, including dental, vision, life insurance, a wellness reimbursement program, and other supplemental benefits.
• Dollar-for-dollar employer match of employee HSA contributions up to the IRS limit.
• 401(k) with a company match of up to 4% of base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level