Client Success Manager (ASC – Revenue Cycle Management)

Calpion/Plutus Health•Addison, TX

About The Position

The Client Success Manager – ASC (Ambulatory Surgery Center) will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of RCM services from onboarding through long-term engagement. This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.

Requirements

Strong expertise in ASC / Outpatient Surgery RCM processes
In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows
Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)
Excellent client relationship and stakeholder management skills
Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
Proven ability to manage multiple clients and projects simultaneously
Excellent communication, presentation, and interpersonal skills
Experience working with offshore delivery teams
Self-driven, detail-oriented, and highly organized
Bachelor’s degree in a related field or equivalent experience
5–7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
Experience managing client relationships in a healthcare/RCM environment
Experience working with U.S. healthcare providers and payer systems

Responsibilities

Act as the primary point of contact for ASC clients
Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
Conduct regular client meetings and Quarterly Business Reviews (QBRs)
Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
Partner with onshore and offshore teams to ensure service quality and performance outcomes
Act as a client advocate, ensuring expectations are met and exceeded
Identify process improvements and optimization opportunities within ASC RCM workflows
Support business development by providing insights on ASC client needs and market trends
Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements
Travel as required based on client and business needs