Client Success Manager, Legal

Intapp • US IL Remote, IL

24d • Remote

About The Position

The Client Success Manager, Legal is an individual contributor on Intapp’s Client Success Legal Industry team, responsible for driving adoption and solution optimization across a tier of accounts. The role proactively guides legal clients in realizing value from Intapp products and serves as a generalist across the product suite, building deeper expertise in areas such as risk management, new client onboarding, and compliance systems in law firms.

The Client Success Manager helps turn clients into long-term partners by supporting full realization of their Intapp investment, encouraging broader use of the platform, and helping clients influence peers in their markets. The role acts as a trusted advisor to client stakeholders and represents the voice of the customer internally to product and account teams. The position is remote and listed for the US Central/West region.

Requirements

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Intake, Conflicts and Terms, or the risk management and compliance domain in law or professional services firms.
• Strong consultative and communication skills, including the ability to listen carefully and influence.
• Strong analytical skills and the ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solving ability, results orientation, and strong time management discipline.
• Bachelor’s degree.

Nice To Haves

• Familiarity with professional services firms, ideally law firms, and how they operate.
• Experience across Intapp's broader product suite, or equivalent enterprise software in the professional services space.
• Experience with customer success or engagement platforms used to trigger and track outreach at scale.
• Experience in a publicly traded, growth-stage software company.

Responsibilities

• Monitor adoption data, usage trends, health, and engagement signals across a tier of legal clients to identify opportunities for proactive outreach that drives retention and value.
• Execute structured, repeatable, data-triggered success plays tied to usage milestones, risk signals, or renewal timing to drive adoption and retention at scale.
• Use skills, expertise, and client feedback to identify and build new success plays that deliver incremental client value.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution and progressively expand expertise across the broader Intapp product suite.
• Consult with clients after deployment to help them capitalize on available solution features and ensure implemented solutions meet their organizational needs.
• Continuously reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics.

Benefits

• Professional development opportunities and reimbursement for training and continuing education.
• Modern, open offices, complimentary lunches, and fully stocked kitchens.
• Comprehensive wellness and flexible time off programs.
• Benefits designed to care for employees and their families.
• Family-formation benefits and support during the family-building journey.
• Paid volunteer time off.
• Donation matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level