Client Success Manager
About The Position
Valve+Meter is seeking a passionate, strategic, and relentlessly driven Client Success Manager to join our growing team. This is not a basic account management role. This is a client leadership role for someone who knows how to build trust, lead performance conversations, uncover growth opportunities, and ensure marketing investments produce measurable business outcomes. As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued clients. You will guide their marketing strategy, advocate for their success internally, and help connect performance marketing efforts to broader business goals such as lead generation, revenue growth, customer acquisition cost, brand differentiation, and long-term retention. You will collaborate with internal experts across SEO, paid media, analytics, creative, development, strategy, and operations to ensure each client has a clear path forward. Your goal is to become a trusted advisor who brings insight, accountability, and action to every client relationship. At Valve+Meter, we believe marketing should be measured by the flow and cost of new business. The “valve” represents the rate of new business we help generate, and the “meter” represents the measurable results we deliver. We believe great marketing should not be based on guesswork. It should be connected to strategy, accountability, and results. The Client Success Manager is the bridge between client goals, strategy, and execution. You help clients feel heard, informed, challenged, and supported, guiding smarter decisions and investments that move their business forward.
Requirements
- 3–5 years of client-facing digital marketing experience (SEO, paid media, performance marketing)
- Agency or performance-driven environment experience
- Proven ability to manage multiple client accounts
- Strong communication, presentation, and relationship skills
- Strong analytical skills and ability to translate data into insights
- Ability to manage expectations and handle escalations professionally
- Comfort discussing investment, ROI, and growth opportunities
- Strong organization, project management, and follow-through
- Bachelor’s degree or equivalent experience
Nice To Haves
- Experience managing budgets and pacing
- Familiarity with Google Ads, LSA, GA4, SEO tools, CRM, and call tracking data
- Understanding of business metrics (CAC, LTV, pipeline, margin, close rate)
- Sales mindset or comfort with renewals, expansion, and referrals
- Relevant certifications (Google Ads, GA4, SEO, etc.)
Responsibilities
- Serve as the primary point of contact and strategic partner for assigned clients
- Define and guide customized marketing strategies aligned with business goals
- Collaborate with internal teams across SEO, paid media, analytics, creative, and development
- Lead weekly, monthly, and quarterly meetings, including campaign and business reviews
- Analyze performance data across platforms (Google Ads, Microsoft Ads, LSA, GA4, CRM, dashboards)
- Translate data into insights, recommendations, and actionable plans
- Monitor performance, budgets, lead flow, and account health to proactively identify risks, gaps, and opportunities
- Advocate internally for decisions that support client growth
- Identify and drive upsell, cross-sell, and expansion opportunities
- Support renewals, retention, and referral generation
Benefits
- Medical, dental, and vision benefits
- 401(k) with match
- Company-paid life insurance
- Three weeks PTO + seven holidays + two service days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
