Client Success Manager - Residential Roofing Sales - $$Strong Earning Opportunity$$

8:12 Roofing & Exteriors•Oklahoma City, OK

4d•Onsite

About The Position

8:12 Roofing & Exteriors is seeking a Client Success Manager for Residential Roofing Sales. This is a relationship-driven sales role focused on building pipeline, creating opportunities, and closing work, while also building and maintaining relationships with customers. The role emphasizes craftsmanship, communication, and ownership. The Client Success Manager acts as the primary point of contact for customers experiencing issues such as leaks, storm damage, or insurance claims, providing them with straight answers and a clear plan. The role involves inspecting properties, recommending solutions, selling jobs, and staying connected through project completion to ensure customer satisfaction and peace of mind. This position is ideal for individuals who enjoy being in the field, interacting with people, and taking on responsibility. It requires a 'hunter' mentality focused on creating opportunities, follow-up, relationship building, and a long-term perspective. The role offers freedom and accountability, allowing individuals to manage their own schedule, build their pipeline, and control their earnings. Training and support are provided for coachable individuals willing to work, as well as opportunities for experienced sellers seeking a more structured environment. Laziness, excuses, and ego are not a good fit for this role.

Requirements

Coachability and willingness to learn roofing, assessment processes, and company systems.
Comfort performing assessments and discussing scope of work.
Understanding of follow-up, pipeline management, and closing techniques.
Ability and willingness to use CRM software.
Effort and a good attitude.
Ability to manage your own day.
Ability to be paid based on results instead of tenure.

Nice To Haves

Roofing experience.
Construction background.
Outside sales experience in another industry.
Experience in law enforcement, firefighting, EMT, paramedic work, military, teaching, coaching, athletics, skilled trades, insurance or claims adjusting, real estate, project or field management, or hospitality leadership.

Responsibilities

Build and maintain a full pipeline of potential clients.
Respond quickly to inquiries and follow up until a clear next step is established.
Perform honest roof and exterior assessments.
Take clear photos and notes of property assessments.
Keep CRM software clean and current.
Communicate proactively with customers.
Recommend work that the company can stand behind.
Treat customers with respect and care, as if they were family.
Stay connected to the customer experience throughout the project lifecycle.
Manage your own schedule and build your own pipeline.