Client Success Manager, Pharma

Doximity•San Francisco, CA

8d•Remote

About The Position

The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship. You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.

Requirements

5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
Understanding of the pharmaceutical regulatory review process
Client-facing experience required
Excellent written and verbal communication
Success working independently and being personally accountable for assigned client accounts
Highly organized, able to coordinate large amounts of information across multiple projects
Enthusiasm to help physicians and improve the US healthcare system

Responsibilities

Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
Collaborate with various internal/external teams to develop, iterate, and launch client content.
Monitor, measure, and summarize campaign metrics.
Accurately forecast project deliverables and achieve revenue recognition goals.