Client Services Manager - Pharma

Cielo•Wauwatosa, WI

About The Position

Cielo is seeking a Client Services Manager (CSM) to lead a team of recruiters in delivering exceptional service to clients within one or more accounts. The role involves building strong relationships with key client contacts to achieve talent acquisition partnership goals. This position offers an opportunity to work with industry leaders and take ownership of success within a company that is a global leader in Talent Acquisition.

Requirements

Prior experience in a results-oriented TA role in talent acquisition or human resources.
Experience coaching peers or managing a team.
Pharmaceutical experience.
Self-starter and naturally curious.
Consulting skills and ability to drive process.
Knowledge of OFCCP (US).
Experience sourcing with various tools.
Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.
Strong proficiency in Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in business, management, human resources, or related field, preferred.

Responsibilities

Lead a high-performing team to provide high-quality services focused on exceeding client expectations.
Set clear performance standards and goals for the team, assess progress, and proactively address gaps.
Provide leadership and coaching to direct reports through regular communication, feedback, and performance management.
Foster a positive, inclusive environment that encourages collaboration and learning.
Develop a deep understanding of the client organization and build strong relationships with key stakeholders.
Partner with internal Cielo teams and client leaders for successful new client implementations.
Develop recruiting metrics and analytics to provide insights and drive decisions (e.g., time to fill, aging, cost per hire, satisfaction surveys, recruiter productivity, source of candidate/hire).
Work directly with Recruiters and hiring leaders to foster relationships and build trust.
Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategies to meet hiring goals.
Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies.
Participate in client meetings, sharing updates and data, and discussing gaps in service delivery with proactive plans for remediation.
Support recruitment process needs of clients.
Leverage shared delivery resources effectively and maximize the use of Cielo resources to meet goals.
Manage Cielo-specific metric reports and P&L.
Drive standardization, continuous improvement, and consistency of processes and procedures.
Collaborate with the Cielo Client Services Management team to share best practices and drive organizational initiatives.
Other duties as assigned.