Client Services Manager - Pharma

Cielo • Wauwatosa, WI

7d

About The Position

Cielo is seeking a Client Services Manager (CSM) to lead a team of recruiters in delivering exceptional service to clients within the pharmaceutical industry. This role involves building strong relationships with key client contacts, achieving talent acquisition goals, and fostering a high-performing team environment. The CSM will be responsible for ensuring a best-in-class service experience, driving strategic hiring initiatives, and managing recruitment metrics and P&L.

Requirements

• Prior experience in a results-oriented TA role in talent acquisition or human resources.
• Experience coaching peers or managing a team.
• Pharmaceutical experience.
• Self-starter and naturally curious.
• Consulting skills and ability to drive process.
• Knowledge of OFCCP (US).
• Experience sourcing with various tools.
• Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.
• Strong proficiency in Microsoft Office Suite.

Responsibilities

• Lead a high-performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team and assess progress against them, proactively addressing gaps.
• Provide leadership and coaching to direct reports, establishing regular communication and in-the-moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
• Showcase an extremely high level of understanding and become fully ingrained in the client organization, including building strong relationships with key stakeholders and understanding the organizational structure.
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, and source of candidate and hire.
• Directly work with Recruiters and hiring leaders to foster relationships and build trust.
• Manage programs, events, and campaigns to build candidate pipeline and drive recruiting strategy to meet hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies.
• Participate in client meetings, sharing updates and data, and discussing gaps in service delivery with proactive plans to address and remediate.
• Support recruitment process needs of clients.
• Leverage shared delivery resources effectively and maximize the use of Cielo resources to meet goals.
• Responsible for Cielo-specific metric reports and P&L management.
• Drive standardization, continuous improvement, and consistency of processes and procedures.
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• Other duties as assigned.
• Lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager