Client Success Manager - Enterprise (CSM III)
About The Position
Apply today to join Coreforce, where your Client Success expertise makes a real impact. Join Our Team as a Client Success Manager - Enterprise (CSM III) Company: Coreforce Location: Remote Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Client Success Manager - Enterprise (CSM III) – Build Your Career with Purpose Join Coreforce and use your client success skills to support innovative technology that strengthens communities. Why You’ll Love Working Here: 15 PTO days + floating holiday Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan. Annual bonus and tuition reimbursement Career growth in a fast-growing, mission-driven company Collaborative, purpose-driven culture
Requirements
- 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
- Demonstrated success managing large, complex accounts with executive stakeholders
- Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy
- Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking
- Ability to travel 40% +/-
Nice To Haves
- Experience supporting public-safety, GovTech, or regulated enterprise environments preferred
Responsibilities
- Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
- Own renewal strategy and forecasting for assigned accounts.
- Drive multi-year renewals, expansion, and cross-sell opportunities.
- Conduct Executive Business Reviews and strategic planning sessions.
- Proactively identify At-Risk accounts and lead executive-level escalation management and resolution.
Benefits
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k).
- We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
