Enterprise Client Success Manager

Kindsight

6d•$120,000 - $170,000

About The Position

As the strategic anchor of the client relationship and a key driver of revenue growth, the Client Manager (CM) maintains a deep understanding of the client’s goals, challenges, and long-term vision. The CM is the consistent thread throughout the client’s lifecycle and is responsible for strengthening trust, fostering engagement, and identifying opportunities for expansion of Kindsight’s products and services. This role plays a critical part in driving customer satisfaction, retention, and revenue growth through proactive engagements, strategic planning, and a deep understanding of client business needs. With every interaction, the CM works to ensure each touchpoint supports retention, satisfaction, and growth. The CM works closely with assigned clients to understand their unique needs, provide ongoing strategic and technical guidance, and drive the breadth and depth of Salesforce CRM adoption to achieve organizational goals through Kindsight products and services. This role is a relationship-driven professional with a strong sales mindset, exceptional communication skills, and the ability to translate client objectives into actionable growth opportunities. They are comfortable executing upsell strategies, presenting value-driven recommendations, and collaborating with cross-functional teams to deliver an exceptional client experience.

Requirements

3+ years of client management, account management, or technical customer success experience in a revenue-carrying role.
Demonstrated success in negotiating contracts, pricing, and expansions for mid-market or enterprise clients.
Experience in uncovering leads, developing opportunities, and closing expansion sales.
Exceptional ability to communicate technical solutions to both technical and non-technical audiences.
Strong organizational skills with the ability to manage multiple clients and deliverables.
Consultative selling skills - comfortable conducting discovery, identifying needs, and positioning solutions with ROI.
3–5 years of Salesforce CRM hands-on experience (configuration, reporting, data management, workflows/automation, and user support required).
Positive, collaborative team player who thrives in a cross-functional environment.
Excellent communicator, both written and verbal.
Strong organizational and time management skills, able to juggle multiple accounts, deadlines, and priorities.
Bachelor’s degree in Business, Communications, or related field preferred.

Nice To Haves

Experience with common advancement/fundraising related tools and products, including but not limited to Marketing Cloud, Blackthorn Events, iWave, GiveCampus, DonorSearch, etc.
Knowledge of Advancement/fundraising business processes and terminology strongly preferred.

Responsibilities

Own a portfolio of clients, serving as the primary point of contact to ensure satisfaction, retention, product adoption, and revenue growth.
Build and maintain strong, long-term, trusted client relationships, advocating for their success and coordinating with Client Support to resolve technical issues.
Develop and execute account growth strategies to identify and secure upsell, cross-sell, and renewal opportunities aligned with client goals and business needs.
Deliver recommendations, showcasing how additional products, services, or features can drive measurable ROI for the client.
Proactively prospect within existing accounts to identify new business needs, product gaps, and expansion opportunities.
Provide technical insights and leading practices to clients for optimizing Salesforce-native Advancement RM products.
Supports CRM clients with advancement ecosystem products, including Salesforce AppExchange and integrated solutions
Maintain accurate pipeline and forecasting through CRM tools, tracking all account activity and revenue opportunities.
Translate client feedback into actionable requirements for Product Management.
Keep clients informed of Salesforce and Kindsight product updates, new features, and technical best practices.
Drive renewals and expansion opportunities by demonstrating the technical and business value of our solutions.