Enterprise Client Success Manager

Flywire•Boston, MA

1h•Hybrid

About The Position

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth.

Requirements

Bachelor's degree in Business, Communications, Marketing, or a related field
5+ years of relationship management or account management experience, ideally in a B2B or fintech environment
Experience navigating complex client relationships, handling objections, and driving commercial outcomes
A proven track record of growing and retaining enterprise accounts
Strong analytical, planning, and communication skills — you're as comfortable in a spreadsheet as you are presenting to a C-suite
Willingness to travel approximately 25% of the time

Nice To Haves

Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plus

Responsibilities

Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire
Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction
Partner closely with the Travel Sales Team on pipeline accounts — contributing to implementation and go-live planning well before a client's first transaction
Drive revenue growth through proactive upselling and expansion opportunities within your book of business
Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution
Deliver regular business reviews, analytics, and reporting that help clients understand their performance and identify opportunities
Lead and execute short- and long-term operational initiatives, continuous improvement plans, and client-driven special projects
Collaborate cross-functionally with Product, Finance, and Operations to surface client feedback and advocate for enterprise needs
Contribute to building and maintaining onboarding best practices alongside the Sales team
In the coming years, manage and develop a team of Relationship Managers spanning multiple regions within the DMC business units