Client Success Manager, Employers

Big Health

1d•Remote

About The Position

The Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners. You will have the opportunity to work closely with internal teams from across the company to support your clients, including Enrollment Marketing, Finance, Legal, Data, Product, Sales, and more. The ideal candidate will also help develop best practices and take on strategic projects that will benefit the Client Success organization and the company as a whole. We’re a collaborative and tight-knit team—join us!

Requirements

Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders
Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
Ability to act proactively to influence key stakeholders and drive decisions
Strong executive presence and ability to communicate confidently with senior benefits leaders
Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success
Clear, collaborative communication skills and a willingness to support your Big Health team
Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable
An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred
Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Client Success Manager

Nice To Haves

Familiarity with Looker and Salesforce

Responsibilities

Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products.
Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations.
Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction.
Think strategically and work cross-functionally to troubleshoot client requests.
Take responsibility for up-sell opportunities and contract renewals.
Become a product expert and internal champion for clients' needs as our offerings evolve.
Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients.