Client Success Manager, Air Mobility Command

Rhombus Power is seeking a Client Success Manager, Air Mobility Command (AMC) to manage the delivery of complex enterprise AI software deployments. The role involves growing and managing an on-site team, providing software deliverables to multiple clients, and seeking new business opportunities. The successful candidate will be responsible for developing and maintaining close relationships with senior executives and leaders of multiple clients, understanding their needs, and executing partnerships from proposal through project implementation. This position requires technical aptitude and a combination of skills in strategy consulting, stakeholder management, project management, process optimization, analytics, and AI methods.

• Collaborate with customers to craft compelling use cases that drive business value
• Translate use cases into requirements and specifications
• Validate the tractability and define the data requirements for AI use cases
• Quantify and track value metrics that can be realized from Rhombus Power's enterprise AI software
• Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to Rhombus Power's solutions
• Drive customer success and adoption with a focus on customer retention, advocacy, and expansion
• Turn business requirements into application features and capabilities
• Map use cases to granular team tasks and produce detailed production project work plans
• Dive into technical details and lead activities to ensure successful delivery to customers
• Anticipate stakeholder needs, remove obstacles, and accelerate the path to customer success
• Track and address risks before they become issues
• Solve delivery challenges, addressing resource contention, scoping issues, and managing expectations
• Develop high-quality and polished internal and external deliverables and other documentation to enable customer success
• Build a trusted advisor relationship with customers.

• Strong track record of driving tangible business value and outcomes for DOD customers
• Expertise in application development, artificial intelligence, and machine learning
• Experience with data integration
• Leadership experience of small to medium-sized teams
• Subject matter expertise in all-domain threat awareness, measures of mission capacity, measures of mission need, and accelerated Command and Control decision making
• Air Force experience preferred, including operational, AOC, DCGS, MOC, or similar experience
• Ability to develop and maintain close relationships with senior executives and leaders of multiple clients
• Strong technical aptitude and a combination of skills in strategy consulting, facilitation, stakeholder management, project management, process optimization, analytics, and AI methods
• Willingness to lead projects to completion and take initiative
• US Citizenship or US Permanent Residence required
• Active Department of Defense (DoD) security clearance (Secret or higher) highly preferred
• Ability to collaborate with customers to craft compelling use cases, translate use cases into requirements and specifications, and define data requirements for AI use cases
• Quantify and track value metrics for enterprise AI software
• Advise executive customer stakeholders on future use case roadmap and implementation plans
• Turn business requirements into application features and capabilities
• Dive into technical details and lead activities to ensure successful delivery to customers
• Anticipate stakeholder needs, remove obstacles, and accelerate customer success
• Develop high-quality internal and external deliverables and documentation

• Full medical, dental, vision coverage for employee and dependents
• 401k matching program
• PTO and Holidays
• Bonus and other incentive programs
• Access to mental health program
• Access to Flexible Spending Accounts for Health Care, Dependent and Commuter