Client Success Executive

Harris Computer•Remote - Kansas, KS

3d•$80,000 - $90,000•Remote

About The Position

The Client Success Executive (CSE) serves as a strategic partner and advocate for assigned clients, responsible for their success, satisfaction, and growth. The role combines relationship management, operational execution, and strategic insight to deliver positive client outcomes. The CSE works across teams to align internal efforts with client goals, drive performance, and build long-term partnerships. The position includes leading strategic partnership reviews, developing client success plans, coordinating Client Leadership Council meetings and summits, tracking client KPIs, and identifying risks, optimization opportunities, and potential account growth. The CSE also oversees day-to-day client operations, helps resolve escalated issues, supports contractual and account health, and cultivates client references and advocacy. The role is with Altera Digital Health and is listed as US Remote. The base salary is $80,000–$90,000 USD, with commission; total compensation depends on individual performance and sales-target achievement. Final offers may vary based on experience, skills, internal equity, market data, and applicable location-based pay requirements.

Requirements

Bachelor’s degree required.
2–4 years of client-facing experience with a track record of exceeding expectations.
Strong communication, analytical, and problem-solving skills.
Experience with strategic planning, KPI tracking, and cross-functional collaboration.

Responsibilities

Advocate internally for assigned clients and ensure their goals and feedback are represented across teams.
Build and maintain relationships with client stakeholders, acting as a trusted advisor to support client satisfaction and NPS.
Serve as an escalation point for client issues and coordinate timely, effective resolution.
Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.
Develop and execute customized success plans based on client segmentation and strategic objectives.
Manage quarterly Client Leadership Council meetings and summits to foster collaboration and innovation.
Monitor and track KPIs aligned with client goals and internal toolkits.
Drive client-level NPS/KLAS improvement initiatives.
Analyze client data to identify trends, risks, and opportunities for optimization and upselling.
Oversee day-to-day client operations and support a seamless client experience.
Complete SSOs where applicable and ensure timely delivery of client commitments.
Partner with finance and clients on account health and contractual accountability.
Identify and drive lead-generation opportunities within existing client accounts.
Apply segmentation strategies to tailor engagement, service delivery, and growth plans.
Cultivate reference accounts and support client advocacy initiatives.
Provide ongoing feedback from a site visit with the Client Success Leader.