Client Success Coordinator

City Cast

2d•Remote

About The Position

City Cast makes local podcasts and newsletters for cities around the U.S. We’re hiring a Client Success Coordinator to help our rapidly expanding media company in our advertising operations department. In this role, you will be responsible for the post-sale process of overseeing advertising campaigns from start to finish. You’re perfect for this role if you have excellent stakeholder management skills, want to be part of something new, and love being hands-on. This position is a remote position and will report to the Client Success Manager.

Requirements

Minimum three years of experience in a professional workplace setting.
Outstanding communication, organization, and project management skills with obsessive attention to detail
Takes pride in delivering exceptional customer service
Excellent attention to detail and follow-through skills
Strong stakeholder management skills
Strong written and verbal communication skills
Excellent organizational skills and aptitude for learning new processes and technologies
Demonstrated ability to work independently, prioritize tasks, and manage time effectively
Initiative to take on responsibilities and drive projects forward with minimal supervision

Nice To Haves

Familiarity with project management tools such as Airtable
Familiarity with CRMs such as Hubspot
Excitement about working in a nimble, casual, but intense startup environment.
Familiarity with digital advertising and podcasting is a plus
Prior experience in a client facing role
Experience working at a high volume, managing multiple campaigns at once

Responsibilities

Work with city-based sales executives for intake, scheduling, client communication, and post-campaign reporting for podcast, newsletter, and social advertising
Manage all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
Maintain ad planner and communicate with staff responsible for ad creative
Manage post-sale ad tools within platforms such as megaphone, Sanity, and Instagram, as well as be able to troubleshoot
Ensure that all deadlines for ad assets are met for both the advertisers and the city teams
Ensure city teams are notified and aware of expectations and requirements for each campaign in a clear and timely manner
Proactively identifies opportunities for account growth, renewal & upsell