Client Success Associate
About The Position
This role supports the sales team by developing and implementing processes and systems to enhance sales effectiveness. It primarily involves creating proposals for smaller clients and projects with recommendations aligned to client needs and best practices. The role also contributes to larger projects by providing inputs and managing the completion of final deliverables. Success is measured by the quality and relevance of proposals, effective collaboration, and timely project completion. The work impacts the organization by enabling the sales team to focus on selling and improving client engagement outcomes.
Requirements
- Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
- Ad Operations (Ad Ops) (Required)
- Advertising Industry (Required)
- Agency Relationships (Required)
- Campaign Management (Required)
- Digital Advertising (Required)
- Marketing Communications Planning (Required)
- Microsoft Applications (Required)
- Stakeholder Management (Required)
- Strategic Thinking (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred)
- Less than 2 years Sales Planning, digital agency, online advertising, or sales operations (Preferred)
- Less than 2 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred)
Responsibilities
- Develop and maintain a knowledge base to provide accurate answers about product functionality, processes, and systems to internal stakeholders
- Collaborate with the sales team to build recommendations for campaign and system setups that meet internal and client requirements
- Lead projects that promote best practices across offerings, outreach, and systems within the team
- Provide guidance on setup and pricing across products in partnership with operations and partners
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
