Client Success Associate

Gordon Flesch Company • Chicago, IL

1d

About The Position

This role will serve as a trusted advisor to our top customers and assist our Major Account Executive to drive maximum value from our solution and achieve their desired outcomes. They will support the customers to drive satisfaction, retention and growth within the account.

Requirements

• High school diploma or equivalent.
• Advanced skill in Microsoft Excel
• Valid driver’s license and appropriate auto insurance as dictated by state requirements.
• Ability to promote ideas and work constructively across various departments.
• Exceptional analytical skills and problem-solving abilities
• Proficient with Microsoft Office applications, including Word, , and Outlook.
• Ability to compare data from a variety of sources for accuracy and completeness.
• Possess a professional attitude with an ability to interact well with others.
• Strong customer service orientation.
• Ability to work in a team environment and interact in a consistent, positive manner.
• Excellent verbal and written communication skills.
• Ability to multi-task while maintaining strong attention to detail.

Nice To Haves

• Associate degree or equivalent experience.
• Experience generating and converting business leads.
• Proven track record of delivering excellent customer service.
• Self-motivated with a desire to grow into a sales professional.
• Interest in business technology solutions.

Responsibilities

• Provide continuous training to ensure high early adoption of products and services.
• Build and maintain strong, long-term relationship with key stakeholders across customer accounts to align strategic goals between GFC and customers.
• Serve as a point of escalation for customer concerns, ensuring timely and effective resolution.
• Act as a liaison by coordinating and facilitating discussions with internal departments.
• Help develop and execute customer success plans tailored to each client’s goals and business objectives.
• Provide regular updates to internal teams on customer status, feedback, and opportunities for improvement.
• Participate in internal and external client meetings, including preparation and follow-up.
• Conduct walkthroughs of customer sites to identify potential growth opportunities.
• Ensure accurate documentation of sales activities in CRM systems including meeting notes.
• Help promote company events to current and prospective customers.
• Continuously learn and stay current on GFC’s technology solutions.
• Assist with budget planning and account reviews, including data gathering and presentation.
• Miscellaneous job duties as assigned.

Benefits

• Equal Opportunity Employer status
• Consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED