Client Success Associate

Fooda•New York, NY

1d•$65,000 - $75,000•Hybrid

About The Position

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. As a Client Success Associate you will play a key role in managing day-to-day operations for the New York. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Senior Manger of Client Success and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new locations. This role requires 40% local travel within the NYC Market, along with weekly office attendance.

Requirements

2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
You love process, work fast, and care about the details
You are savvy with technology and will be comfortable in a fast-paced environment.
You are optimistic in the face of problems and know that you’re capable of finding solutions.
You’re hands-on and love getting into the weeds.
You can lift and carry up to 40 lbs. and stand for up to two hours.
You have strong communication skills and are comfortable giving direction.
Must be authorized to work in the United States on a full-time basis.

Nice To Haves

Experience managing part-time or full-time staff preferred but not required.

Responsibilities

Assist in managing daily Popup operations of the NYC market.
Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
Coordinate site evaluations and inspections with health department.
Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.