Client Specialist - Business Operations (Solar) - Parental Leave Coverage

HigherRing•Eugene, OR

1d•Remote

About The Position

This is a remote (work-from-home) position, W-2, not a contractor, a temporary engagement for 4-5 months (October 16, 2026 - Feb. 20 or March 20, 2027). Wage is $25.00/hr + full benefits. Hours are 8 a.m. - 5 p.m. Pacific, Monday - Friday. The Temp Sales Associate (Residential Solar) is a positive, detail-oriented self-starter who thrives in a fast-paced sales support role. This person will join a small team supporting our client's residential solar sales representatives, keeping the sales pipeline moving and ensuring leads are handled quickly and accurately. In this position, you will work closely with the client's Residential Solar Operations team to prescreen and route inbound leads, keep Salesforce records current, and support project scheduling, executing daily tasks. This person should have a passion for excellent customer service (phone, email, and chat) and understand how quick, accurate lead handling drives sales outcomes for our client. They are proactive about anything that affects the HigherRing-client relationship and any opportunities to optimize the client's work. They work closely with peer team members and management to support the values and mission of the client, and they are effective communicators. We expect team members to manage themselves and to come to any meetings prepared to talk about their status, opportunities, and challenges. We also expect them to escalate to the team management as needed for support, guidance, and mentoring.

Requirements

2+ years in sales support, customer service, or a related field
Prior solar-industry experience with solar-specific tools (OpenSolar, Energy Toolbase)
Proficient in Salesforce
Excellent verbal and written communication skills; able to communicate effectively at all levels of the organization.
Ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring.
Demonstrated ability to meet deadlines
Creative and analytical thinker with strong problem-solving and process-improvement skills
Strong attention to detail and consistent follow-up
Comfortable using AI-assisted tools (lead triage, research, drafting responses) as part of a values-aligned workflow
Dedicated and dependable work ethic
Proficient in Google Workspace, Slack, and Asana (or similar)
A high degree of customer service, attention to detail, and ability to manage multiple tasks.
Strong written and verbal client and team communication skills.
Keen problem-solving skills, critical thinking, and the ability to stay focused.
Strong active listening skills and the ability to use and model positive language to help clients know we are partners in working through challenging situations.
Stamina in problem-solving and the ability to maintain a positive attitude even on a tough day
Proficient with technology; solid knowledge of computer operations and software, including familiarity with multiple browsers, tabs, window navigation, and instant messaging tools
A quiet, distraction-free workspace in your home that includes a door that closes
Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
Strong and consistent Internet bandwidth: 50 Mbps download speed and 5 Mbps upload speed or faster from a reliable provider

Responsibilities

Assists residential solar sales representatives with the sales pipeline and project scheduling
Updates records in Salesforce as needed
Prescreens inbound leads for viability, then assigns them to a residential solar sales representative or commercial solar project developer
Responds to inbound leads promptly, typically within minutes or as soon as business hours allow
Proactively requests assistance and additional information when needed
Collaborates with the client's Residential Solar Operations team on project scheduling, customer communication, and related responsibilities
Appropriately sorts and forwards service leads to System Performance intake
Performs other duties as requested