Client Solutions Manager

Educational Credential Evaluators Inc • Cudahy, WI

2d • Remote

About The Position

ECE is a well-respected organization in comparative international education with over 40 years of success. Their primary product is an educational credential evaluation report used by various institutions and organizations to assess foreign-educated individuals' academic histories against American standards. As global demand for skilled professionals has grown, ECE's expertise in credential review has become increasingly valuable to hiring managers. ECE is a medium-sized nonprofit organization with over 100 employees.

Requirements

• Writes clearly, informatively, without error, and ensures ECE’s style is represented in all communication.
• Speaks clearly and persuasively.
• Listens, and gets clarification.
• Responds well to questions.
• Demonstrates presentation skills.
• Demonstrates attention to detail and ensures that all communication adheres to ECE brand standards.
• Provides excellent customer service.
• Approaches others in a tactful manner.
• Builds strong relationships.
• Is flexible/adaptable.
• Solicits and applies feedback.
• Responds promptly to customer needs.
• Shows respect and sensitivity for cultural differences.
• Responds to requests within one business day.
• Collaborates with internal departments.
• Treats others with respect and consideration.
• Accepts responsibility for own actions.
• Demonstrates accuracy and thoroughness.
• Meets productivity standards and goals.
• Completes work on time and within budget.
• Develops, prioritizes, and plans work activities.
• Demonstrates organization and project management skills.
• Prioritizes and plans work activities.
• Uses time efficiently.
• Manages competing demands.
• Changes approach or method to best fit the situation.
• Able to deal with frequent change, delays, or unexpected events.
• Assesses own strengths and weaknesses.
• Pursues training and development opportunities.
• Strives to continuously build knowledge and skills through professional development opportunities, and shares expertise with others.
• Understands business implications of decisions.
• Demonstrates knowledge of market and competition.
• Aligns work with strategic goals.
• Presents numerical data effectively.
• Collects and researches data.
• Uses intuition and experience to complement data.
• Follows policies and procedures.
• Supports organization's goals and values.
• Identifies external threats and opportunities to the company.
• Keeps commitments.
• Arrives at meeting and appointments on time.
• Ensures work responsibilities are covered when absent.
• Works independently or collaboratively depending on the situation.
• Manages competing priorities.
• Proficiency with technologies including but not limited to the full Microsoft suite- including Teams, Outlook, Word, PowerPoint, Excel, and OneDrive.
• Experience with organizational operations systems and a willingness to learn ECE's systems is necessary.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as proportions and percentages.

Nice To Haves

• A bachelor's degree in business, marketing, communication, or similar area recommended.
• 3-5 years of experience in ECE’s key market of international college admissions or similar experience is a plus.
• Experience in (or strong knowledge of) one of ECE’s secondary markets (human resources/staffing, employers/licensure bodies, Canadian higher education, study abroad, education agents) is highly desired.
• Experience in writing proposals is desirable.
• Experience coordinating with technical implementation or account management teams.
• Experience researching and opening new markets using a targeted approach is preferred.
• Experience with CRM products (HubSpot) is a plus.
• Experience supporting an organization with a global scope is ideal.

Responsibilities

• Manages a sales territory as a trusted representative for ECE.
• Cultivates business opportunities and generates relationships with ECE’s primary and secondary markets: higher education institutions in the U.S. and Canada, healthcare organizations, employers (corporations, staffing companies, background check organizations), professional associations, and international educational consultants/agents.
• Collaborates on a creative, dynamic marketing team supporting a mission-driven, service-obsessed, tech-powered nonprofit organization.
• Develops new business relationships by generating leads through various channels and transitioning them into customers by finding solutions to their problems.
• Develops a business pipeline by identifying appropriate contacts with prospective client organizations.
• Initiates outreach with “warm” sales calls and emails in a thoughtful, organized way.
• Tracks follow-up and adjusts outreach as needed.
• Responds to rejection with poise, consistent with ECE’s brand as a trusted, collegial partner.
• Drives revenue initiatives.
• Demonstrates an outstanding knowledge of all ECE products and services.
• Identifies prospects’ needs and explains ECE's value propositions relevant to those needs.
• Contributes to continuous improvement efforts to optimize the sales function.
• Works with team members to develop new sales tools and make recommendations for ongoing enhancements.
• Collaborates with Marketing team to establish effective go-to-market strategies to strengthen existing markets and open new ones.
• Completes and coordinates Requests for Proposals (RFP) or Requests for Quotes (RFQ) from institutions and organizations within assigned territory.
• Nurtures relationships within a sales territory consisting of several regions as defined by NAFSA: Association of International Educators, provinces in Canada, and internationally.
• Works to become a recognized, trusted figure within that territory.
• Creates a positive working relationship for both newly acquired and established clients by anticipating and responding promptly to client needs.
• Asks insightful questions of clients to determine their unique needs relative to their industry.
• Based on a detailed understanding of ECE products and capabilities, suggests creative solutions to those needs.
• Works closely with Institution Support team to service accounts.
• Supports the established company image and reputation in the field.
• Represents ECE at conferences for business development purposes.
• Utilizes market intelligence (primary and secondary) to identify new business opportunities/targets and measures results against goals.
• Provides feedback to ECE about market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings.
• Works with customer relations management (CRM) system, (HubSpot), to manage sales activities by maintaining an active record of client touch points and follow-ups to ensure deadlines are met, new business is cultivated, and internal stakeholders are informed.
• Participates in other projects and initiatives and assists with other duties of the Marketing and Client Services team.

Benefits

• Employer-sponsored life insurance
• A generous 403(b) retirement plan contribution match
• Health, dental, and vision coverage
• Flexible spending accounts
• Additional voluntary insurance options
• Eleven paid holidays annually
• Generous paid time off and medical time
• Opportunities for professional development through internal and external training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level