Client Solutions Manager - Remote

NTT DATA Services • Plano, TX

2d • Remote

About The Position

As a Client Solutions Manager, you will own both account growth and delivery excellence across a portfolio of mid‑market clients. This role is ideal for someone who enjoys building relationships, uncovering new opportunities, and ensuring high‑quality delivery across application services. You’ll work across sales, solutioning, and delivery teams to help clients modernize, enhance, and evolve their applications — while driving meaningful growth within a mature portfolio.

Requirements

• 8+ years of experience in applications delivery, account management, or sales/growth roles.
• Proven ability to grow accounts, open new opportunities, and drive land‑and‑expand motions.
• Experience managing multiple small accounts with strong prioritization and communication skills.
• Solid understanding of application services, modernization, enhancements, and managed services.
• Ability to shape solutions and articulate clear value propositions to technical and non‑technical audiences.
• Strong business and financial acumen, including forecasting and margin awareness.
• Excellent relationship‑building skills with senior stakeholders.
• Strong leadership, problem‑solving, and communication abilities across cross‑functional teams.

Responsibilities

• Identify and pursue new opportunities within existing mid‑market accounts.
• Build pipeline through prospecting, partner channels, and internal leads.
• Understand client goals and position the right NTT DATA solutions to support them.
• Serve as a trusted advisor, guiding clients from discovery through proposal and delivery kickoff.
• Translate sold work into clear delivery plans (scope, timeline, resources, risks).
• Oversee delivery execution across projects and managed services, ensuring a smooth client experience.
• Monitor performance, SLAs/KPIs, and drive continuous improvement.
• Resolve issues quickly to maintain strong client satisfaction.
• Manage delivery financials, including budget alignment, burn, and margin awareness.
• Maintain accurate forecasting and opportunity tracking in CRM.
• Coordinate internal teams and third‑party partners to ensure successful outcomes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed