Client Solutions Manager

Freeman • Chicago, NV

23h • Hybrid

About The Position

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter. The Client Solutions Manager serves as both a strategic account leader and a quality execution partner, responsible for managing the successful delivery of service plans for high-value client accounts. This role ensures a seamless transition from Business Development to Operations, while maintaining excellence in client service, internal processes, and execution standards across complex, large-scale events. The position requires proactive oversight of account deliverables, financial planning, and cross-functional coordination to ensure profitability, client satisfaction, and operational integrity. Working closely with internal teams and external stakeholders, the Client Solutions Manager champions quality assurance, compliance, and continuous improvement. This exempt-level role demands strong business acumen, independent judgment and decision-making, adaptability, and the ability to prioritize competing demands in a fast-paced environment. This position will support our Corporate Events group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations: Dallas, TX Las Vegas, NV Orlando, FL San Francisco, CA Chicago, IL

Requirements

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required.
• 3 or more years of related corporate event sales experience.
• Excellent customer service and organizational skills.
• Ability to learn multiple internal and external systems.
• Ability to successfully manage multiple events simultaneously.
• Working knowledge of all Microsoft software applications.

Responsibilities

• Manage a portfolio of client accounts with annual revenue of $3 million or more, or lead projects within an account or portfolio.
• Pre‑sale engagement to build budgets based on identified initial scope for the account and/or portfolio.
• Oversee the transition of accounts from Business Development and provide ongoing account management.
• Consult with clients on job details (providing expert advice) and confirm requirements to develop and execute comprehensive service plans.
• Maintain and generate revenue by upselling and cross‑selling additional products and services beyond existing contracts; potentially renew and re‑sign existing business.
• Initiate and oversee the estimating process of specific project deliverables in accordance with production.
• Develop pricing quotes (in line with delegations of authority) and event budgets to ensure profitability and alignment with client expectations.
• Maintain awareness of tax regulations for specific jurisdictions, including customers’ tax‑exempt status, for accurate budgeting and cost modeling.
• Responsible for the Event Set‑up process in Salesforce.
• Define, price, and manage inventory assets and fulfillment processes.
• Adapt to shifting client needs and scope modifications; submit change orders and budget adjustments as needed.
• Address and resolve client concerns, complaints, and billing issues promptly and professionally.
• Host client engagement activities to build trust and long‑term partnerships.
• Lead complex projects with strong problem‑solving and client‑focused approaches.
• Develop event workforce plans with internal and external vendor teams.
• Facilitate strategic meetings to align on goals, deliverables, and deadlines.
• Manage timelines, deliverables, and resources to meet milestones.
• Maintain rigorous quality‑control standards.
• Partner with Production to develop schedules and timelines.
• Build safety and crisis‑management plans.
• Oversee graphic deliverables.
• Ensure event profitability through strong decision‑making.
• Oversee vendor selection, negotiation, and performance.
• Coordinate with logistics teams to ensure availability of materials and labor.
• Monitor supply‑chain risks and develop contingency plans.
• Act as coordination hub for all vendors assigned to an event.
• Identify opportunities for upselling and cross‑selling.
• Collaborate with Business Development and Marketing teams.
• Prepare detailed reports and track travel expenses.
• Maintain accurate documentation.
• Build strong relationships with branch operations.
• Represent the organization professionally.
• Attend industry events as needed.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED