Client Solutions Manager
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We currently have an outstanding opportunity for a Client Solutions Manager to join the Ovation Travel Group Division. For over 35 years, we have provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms. Reporting to the Client Solutions Vice President. The Client Solutions Manager is responsible for strategic management of a select portfolio of $1M - $10M clients, by delivering all core account management components and value-added services. This position is also responsible for client retention, profitability of the account portfolio, growth, and overall customer satisfaction.
Requirements
- 2+ years account management experience in corporate travel management
- Global account management experience a plus
- Strong presentation, negotiation, and communication skills
- Skilled in data analysis, financial/business modeling, and industry fee structures
- Strategic thinker with strong problem-solving and multi-project management abilities
- Willingness to travel as needed
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Develop and manage client business plans, set mutual goals, analyze data, and present findings in regular business reviews.
- Oversee client contracts, invoicing, and P&L; negotiate pricing and value-added services with the VP.
- Lead re-bid/RFP processes and maintain 99%+ client retention.
- Maintain a 4+ satisfaction rating; manage surveys, service delivery, and client communications.
- Identify opportunities for added services, product sales, and account expansion.
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
