Client Solutions Coordinator

Preferred Credit • Las Vegas, NV

8d • Onsite

About The Position

PCI is seeking a Client Solutions Coordinator who is detail-oriented, customer-focused, and passionate about delivering exceptional service. In this role, you will resolve escalated issues, support daily client service operations, assist team members, and help ensure efficient workflows. This is an exciting opportunity to expand your leadership and problem-solving skills while contributing to the success of both our clients and internal teams.

Requirements

• High School diploma, GED, or a minimum of 4 years equivalent experience.
• Proven experience in a lead type of role.
• Previous experience with escalated levels of responsibility in prior position.
• Strong communication skills with a high level of client support.

Nice To Haves

• Minimum of 1-year relevant working experience.
• Previous experience in a call center environment.
• Previous Customer Service experience.

Responsibilities

• Troubleshoots and resolves escalated application and contracting issues and questions.
• Assists employees with department processes, procedures, and technical needs.
• Provides overall daily support and presence for department team members.
• Monitors outbound queues while adjusting and delegating queues as needed.

Benefits

• medical
• dental
• vision
• short-term disability
• long-term disability
• voluntary benefits
• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO)
• 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match
• Tuition Reimbursement
• Student Loan Match Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED