Client Solutions Tech Coordinator - MCL

Mayo Clinic • Rochester, MN

3d • $25 - $36 • Onsite

About The Position

The position is part of a team that is a Certified Center of Excellence through Benchmark Portal. Responsible for providing high quality service to multi-site enterprise that continues to evolve in complexity. Supports various departments including MCHS, DLMP, MML clients, Patient Release of Information, Davita Laboratories, Occupational Health Services, Specialty Sales, MVSS special studies, Exact Science, Center for Individualized Medicine Bio Services, HICS, and allied health staff in a very high stress environment.

Requirements

• Individuals hired to this position are required to complete 2 years in this role before being eligible to apply to other positions within Mayo Clinic.
• This position is not eligible for visa sponsorship.
• Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Responsibilities

• Provide critical thinking and respond to a variety of technical issues from clients, patients, laboratory staff and physicians via phone, email, web messages, chat, fax or mail.
• Make outbound critical test results, cancellations, revisions and incoming defects to internal and external clientele.
• Resolve technical problems timely, obtaining additional information at the request of the laboratory to complete testing and ensure patient safety.
• Investigate new or unusual test requests.
• Assist in resolving a wide assortment of hardware/software technical problems.
• Coordinate problem resolutions with various departments and IS groups, including off hours and weekend on-call services.
• Manage client complaints and address issues in accordance with laws and regulations of HIPAA, CAP, CLIA, NY State, JACHO and other regulatory agencies.
• Notify clients of reagent/assay performance or mechanical/technical issues.
• Facilitate returning of samples, forwarding testing, writing credits, changing and/or canceling testing as determined by the client and DLMP.
• Utilize upwards of 30 applications to make informed decisions.
• Be competent in various computer systems.
• Perform system testing and IT support.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Continuing education and advancement opportunities
• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: Competitive retirement package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed