Client Solutions Consultant

North Star Fertility Partners LLC • Washington, DC

2d • Remote

About The Position

International Fertility Insurance is a rapidly growing company of surrogacy insurance experts and case management professionals that provide unsurpassed support and education to intended parents seeking peace of mind as they grow their families. We pride ourselves in providing compassionate, professional service throughout our clients’ surrogacy journeys. We have experience supporting intended parents worldwide and work with surrogacy agencies, attorneys, and fertility clinics across the United States, Canada, Mexico, South America, Europe, Israel, Asia, Australia, New Zealand, and South Africa. We collaborate with more than 100 insurance companies to find the best option to meet the needs of intended parents. Learn more about us at www.goifi.com. IFI is seeking to hire a full-time, remote, Client Solutions Consultant.

Requirements

• High school diploma or equivalent required.
• Excellent written and verbal communication skills, with the ability to build strong relationships with agency clients, Intended Parents, and Surrogates.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced remote environment.
• Exceptional customer service skills, including empathy, professionalism, patience, and the ability to navigate sensitive or challenging conversations.
• Ability to explain complex concepts in a clear, client-friendly manner to support informed decision-making.
• Strong critical thinking and problem-solving skills, with a proactive and resourceful approach.
• Proficiency in Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), and other business software tools.
• Experience working with diverse client populations, including international clients, while delivering a high level of service.
• Flexibility and adaptability in a rapidly evolving environment, with a collaborative, team-oriented mindset.

Nice To Haves

• 1+ years of experience in the surrogacy, fertility, or family-building industry.
• Previous experience in insurance, sales, customer service, or a client-facing role.
• Experience using Salesforce CRM.
• Familiarity with Microsoft Teams and SharePoint.
• Experience with Zoom and Calendly.
• Bilingual skills are a plus.

Responsibilities

• Assess the unique needs of domestic and international clients to recommend appropriate products and services.
• Provide personalized consultations, offering guidance, education, and recommendations tailored to each client’s family-building journey.
• Coordinate and manage consultation scheduling between clients, professional partners, and internal team members.
• Utilize consultative sales techniques to convert leads while maintaining a strong focus on client education, trust, and satisfaction.
• Develop and maintain expertise in IFI products and services, including staying current on industry trends, product updates, and regulatory changes.
• Clearly communicate insurance policy benefits, limitations, coverage options, and associated costs to clients.
• Gather and review required information to evaluate client eligibility and underwriting requirements.
• Maintain accurate and up-to-date client records in Salesforce, including notes, communications, documents, and case details.
• Collaborate cross-functionally to support individual and Client Solutions team goals and operational success.
• Respond promptly and professionally to client emails and phone calls, providing thorough follow-up and resolution to questions or concerns.
• Perform additional duties and responsibilities as assigned.

Benefits

• A competitive health plan that includes health, dental and vision
• 401(k) with company match
• “Take What You Need” PTO
• Tuition Assistance
• Paid Holidays
• LTD/STD/Life Insurance
• Wellness Programs
• The ability to work hybrid or remote based on location
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED