Client Solutions Consultant – Service Center

MFS • Boston, MA

15h • Hybrid

About The Position

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE Using discretion and judgment, this position will assist the business unit in the development and implementation of solutions to stated business strategies. Implement solutions to support the business objectives, meet and enhance efficiencies of internal and external applications and workflows. In this role, evaluate and prioritize projects as assigned. Develop and implement solutions to multi-user needs. Provide advanced support to the business unit for the vendor suite of products and third-party service providers.

Requirements

• Bachelor's degree or equivalent experience in a business or project management.
• Minimum 5-6 years’ experience with vendor product and applications.
• Demonstrated ability to take initiative to coordinate resources and communicate with others both orally and in writing.
• Proven analytical skills, demonstrated ability to make independent decisions, and develop solutions to meet business needs.
• Demonstrated experience with project management and implementation of application enhancement life cycles.
• Proven ability to multitask and meet stated deliverable deadlines.
• Experience using Microsoft Excel, Word, and Access.

Nice To Haves

• Experience utilizing Mutual Fund Transfer Agency systems
• Project Management skills

Responsibilities

• Provide statistical reporting across the firm as required.
• Coordinate and execute scheduled production processes as well as ad hoc requests
• Research appropriateness and prepares and/or assists in the preparation of cost analysis documentation and proposals to meet business goals and objectives.
• Troubleshoot issues, working with software vendor or internal technical resources as needed
• Serve as department project lead for large and/or interdepartmental projects in conjunction with others.
• Prepare and review project documentation including design, project tracking, and implementation.
• Perform analysis and implements process solutions.
• Meet with clients, MFSC, and third-party vendors to establish a mutually acceptable process for keeping abreast of current technology projects, issues, and problems.
• Examine client department workflow and recommend ways to increase efficiency using technology.
• Ensure clients are receiving appropriate levels of service.
• Evaluate and measure specific results, such as cost savings and improved efficiency.
• Coordinate cost/benefit research and analysis to plan projects.
• Investigate and ensure accurate and complete use of third-party software products.
• Select and work with outside consultants when appropriate.
• Assume additional responsibilities as requested.

Benefits

• competitive incentive bonus
• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
• Education Assistance: Tuition reimbursement up to $8,000 annually
• Education Assistance: Access to discounted tutors and college coaches
• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree