Operations/Sales: Client Solutions Associate

Coastal Wave Recruiting • New York, NY

21h

About The Position

Our client, a venture-backed B2B software startup, is hiring Client Solutions Associates to help scale its expert network and client impact. As part of the Client Solutions team, you'll sit on the front lines of connecting clients with the right subject matter experts through qualitative interviews. This is a fast-paced, highly collaborative role where you'll own research projects end-to-end, build relationships with both clients and experts, and help shape processes as the company grows. You'll partner closely with product and engineering teams, translating real-time client feedback into platform improvements and helping refine the overall user experience. This is an ideal opportunity for someone who wants real ownership early in their career while helping shape how a high-growth startup delivers value to its clients.

Requirements

• 0–4 years of professional experience (including strong new grads)
• Undergraduate degree required
• Excellent communication skills and comfort in client-facing environments
• Ownership mindset with strong problem-solving ability
• Growth-oriented, optimistic, and motivated by ambitious goals
• Ability to thrive in a fast-moving startup environment

Nice To Haves

• Prior startup experience
• Customer success or client-facing background
• Strong curiosity across industries and professional roles
• Demonstrated leadership or initiative during college (clubs, TA roles, etc.)

Responsibilities

• Identify and recruit the right experts for client research needs, ensuring high-quality outcomes and strong client satisfaction.
• Manage research projects from intake through expert sourcing, scheduling, and completion using internal networks and external outreach channels.
• Monitor feedback and engagement to maintain a high-quality expert network and drive successful research outcomes.
• Share frontline insights with product and engineering teams to continuously improve workflows and platform functionality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level