Client Solution Manager

PNC Bank • Philadelphia, PA

2d • Onsite

About The Position

Manages all sales, service and execution support for new and ongoing client relationships and leads staff to achieve relevant KPI's and requirements. Monitors and oversees all activities involved with support of sales, service and execution. Recommends improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership. Participates in establishing and ensuring compliance with internal policies and procedures. Manages client exceptions and escalations. Manages and maintains relationships with internal/external service partners. Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors.

Requirements

• University / college degree, with 3+ years of industry-relevant experience
• 2 years of previous managerial experience (for operations or production environment positions)
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
• Ability to leverage customer needs information in creating customized customer solutions
• Ability to assess and effectively manage all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
• Ability to cultivate diverse teams and inclusive workplaces to expand thinking
• Ability to role model values with transparency and courage
• Ability to take action to drive change and innovation that will transform the business
• Ability to take personal ownership to deliver results
• Ability to empower and trust others in decision making
• Ability to raise the bar with every talent decision and guide the achievement of all employees and customers
• Customer Relationship Management Applications
• Customer Support Policies, Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Problem Management Process
• Process Management
• Sales Support and Administration

Nice To Haves

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented

Responsibilities

• Manages all sales, service and execution support for new and ongoing client relationships
• Leads staff to achieve relevant KPI's and requirements
• Monitors and oversees all activities involved with support of sales, service and execution
• Recommends improvements and connects strategy to business outcomes to drive desired client experience
• Provides reports on performance to leadership
• Participates in establishing and ensuring compliance with internal policies and procedures
• Manages client exceptions and escalations
• Manages and maintains relationships with internal/external service partners
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level