Client Solution Associate

PNC • Grand Rapids, MI

1d • Onsite

About The Position

Provides sales, service and execution support for new and ongoing client relationships. Analyzes, assesses, and documents client requirements. Manages the administration of multiple complex client implementations simultaneously and related client interactions. Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services. May serve as a customer solutions and peer resource. Acts as a point of contact for clients, client teams or service partners. Facilitates/coordinates internal and external stakeholder meetings. Participates in special projects and initiatives. Creates and maintains project documentation, and creates/delivers reporting on project progress. Escalates client implementation and servicing issues as necessary and helps resolve challenges regarding implementation, servicing and production support issues raised by staff or client. Helps identify and drive development of necessary solutions. Ensures positive ongoing client experiences. Gathers required documentation and prepares, reviews, and verifies documents and relevant information for accuracy. Performs complex processing and ensures compliance with standard regulations and processes.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Competencies: Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Provides sales, service and execution support for new and ongoing client relationships.
• Analyzes, assesses, and documents client requirements.
• Manages the administration of multiple complex client implementations simultaneously and related client interactions.
• Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
• May serve as a customer solutions and peer resource.
• Acts as a point of contact for clients, client teams or service partners.
• Facilitates/coordinates internal and external stakeholder meetings.
• Participates in special projects and initiatives.
• Creates and maintains project documentation, and creates/delivers reporting on project progress.
• Escalates client implementation and servicing issues as necessary and helps resolve challenges regarding implementation, servicing and production support issues raised by staff or client.
• Helps identify and drive development of necessary solutions.
• Ensures positive ongoing client experiences.
• Gathers required documentation and prepares, reviews, and verifies documents and relevant information for accuracy.
• Performs complex processing and ensures compliance with standard regulations and processes.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level