Client Solution Specialist

PNC Bank • Columbus, OH

1d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Solution Specialist within PNC's Retail Lending - Indirect Auto Lending organization, you will be based in Columbus, OH. The Dealer Support Team is responsible for onboarding and maintaining auto dealership information across multiple internal systems to enable dealerships to submit retail lending applications to PNC Bank. This role plays a critical part in supporting automobile originations by ensuring dealership data is accurate, complete, and compliant with internal policies and regulatory requirements. Team members perform a variety of administrative and operational tasks within several systems, including reviewing and validating supporting documentation. Accuracy and attention to detail are essential, as this information directly impacts a dealer’s ability to conduct business with the bank. In addition to system and documentation work, the Dealer Support Team serves as a point of contact for auto dealerships and internal business partners. This includes responding to inbound phone calls and emails and resolving inquiries. Provides sales, service and execution support for new and ongoing client relationships. Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans. Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary. Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed. May perform general administrative support.

Requirements

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Accuracy and Attention to Detail
• Customer Support Policies, Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Problem Management Process
• Products and Services
• Sales Support and Administration
• Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Associate degree

Nice To Haves

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented

Responsibilities

• Review, verify, and process dealer onboarding and maintenance requests in accordance with established procedures
• Enter and update dealership information across multiple systems with a high level of accuracy
• Review business documents (e.g., dealer agreements, forms, and supporting materials) for completeness
• Handle inbound and outbound phone calls and emails from dealers and internal partners
• Research and resolve issues related to dealer inquiries
• Partner with internal stakeholders to ensure timely resolution of dealer-related requests
• Maintain service level expectations while managing multiple tasks and priorities
• Adhere to bank policies, procedures, and regulatory guidelines

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree