Client Solution Specialist I - Retail

Cotiviti

5d • $58,000 - $78,000

About The Position

The Client Solution Specialist I Retail is a key member of the Cotiviti Retail team, responsible for supporting client relationships, managing client enhancement requests, and providing application support. This role is ideal for a client-focused professional with experience in a retail-related industry, strong written and verbal communication skills, and the ability to analyze complex information in a dynamic, matrixed environment.
In this role, the Client Solution Specialist supports the successful delivery of solutions and services for strategic clients across the Retail division. The specialist collaborates closely with cross-functional partners—including Go-To-Market (GTM), development, product, and content teams—to ensure client needs are understood, prioritized, and effectively addressed.

Requirements

• B.S., B.A, or advanced degree in business or retail related field, or equivalent experience.
• 1-3 years working in customer relations, sales or Client Services required.
• Proven ability to manage client expectations, multiple tasks, and deadline accountability.
• Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required.
• Excellent oral and written skills are required.
• Excellent organization skills, with ability to track multiple projects simultaneously.
• Strong interpersonal skills required.
• Understands that the clients’ best interests are served through smooth, seamless service delivery.
• Proactive, self-motivated individual with a demonstrated ability to work well in a group setting. Must be able to perform daily functions with little supervision.
• Strong technical skills, with proven track-record of working with robust software platforms.
• Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.
• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Responsibilities

• Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions.
• Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success.
• Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services.
• Investigate, analyze, and respond to client questions and issues for product.
• Explain and demonstrate alert applications and product functionality to clients.
• Generate, interpret, and present client and product performance reports.
• Provide data analysis on client-specific datasets and broader retail data trends.
• Support invoicing and contract management efforts by maintaining accurate records for assigned clients.
• Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders.
• Coordinate implementation, ongoing support, and maintenance activities for assigned accounts.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Benefits

• Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees