Client Site Liaison II (Laboratory Send Outs Technician)

ARUP Laboratories•Nashville, TN

17d•$44,720 - $62,566•Onsite

About The Position

The Client Site Liaison II is an on-site processor at PathGroup Labs, LLC, in Nashville, Tennessee. The role is part of ARUP’s Client Relation Training department within the Business Development Sales division. It processes ARUP specimens, prepares them for transport, and serves as a liaison between the client site and ARUP. The position also supports client inquiries, maintains supplies and documentation, coordinates shipment schedules, and follows applicable specimen-handling and regulatory requirements. The schedule is Tuesday through Saturday, 7:00 AM to 3:30 PM, for 40 hours per week. The role works in a biohazard laboratory environment and requires personal protective equipment in accordance with CDC and OSHA regulations and company policies. ARUP describes its benefits as including quarterly bonuses, profit sharing, a robust retirement package, affordable healthcare, Social Security tax exemption, and tuition reimbursement.

Requirements

Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
Demonstrate the ability to speak, read, and understand English.
Be competent with the client’s LIS and ARUP Connect.

Responsibilities

Pour off, label, and process ARUP specimens in accordance with the specimen-handling section of the ARUP test directory.
Prepare ARUP specimens for transport in accordance with DOT and IATA guidelines.
Be familiar with packing and transporting Category A and Category B specimens.
Detect and resolve test or specimen-submission issues before shipping specimens to ARUP.
Receive and initiate calls between the client site and ARUP.
Provide clients with information such as specimen requirements, fees, turnaround times, and referral laboratory vendors.
Assist in distributing technical information, hotlines, test bulletins, and company updates to the client.
Keep the client informed about ARUP value-added services, including ATOP, Connect, and Consult.
Research pending test lists for ARUP specimens.
Read, understand, and comply with position-related SOPs.
Order and maintain supplies related to ARUP testing and keep required inventories on hand.
Locate ARUP documentation for Public Health reporting when asked; the employee does not report results to a public health agency.
Be familiar with applicable CAP, New York, and other regulatory agency requirements.
Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain as necessary.
Maintain required records and documentation.
Demonstrate competency with the client’s LIS and ARUP Connect.
Perform other duties as assigned.
Comply with ARUP policies and procedures.