Client Site Liaison II - (Laboratory Send-Outs Technician)
About The Position
The Client Site Liaison II works at Southern Illinois Healthcare at Memorial Hospital Carbondale and serves as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing, and Support Services divisions. The position helps clients resolve issues related to specimen submissions and answers client questions. Duties include processing ARUP specimens, preparing specimens for transport, identifying submission issues, sharing testing and service information, researching pending tests, maintaining supplies and records, and coordinating with couriers. The role operates in a biohazard laboratory environment and requires compliance with ARUP policies and procedures, applicable shipping and regulatory requirements, and the use of personal protective equipment. The position is scheduled Monday through Friday, 10:00 AM to 6:30 PM, for 40 hours per week.
Requirements
- Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
- Be familiar with packing and transporting Category A and Category B substances.
- Be familiar with applicable CAP, New York, and other regulatory agency requirements.
- Be competent with the client’s LIS and ARUP Connect.
- Demonstrate the ability to speak, read, and understand English.
- Comply with ARUP policies and procedures.
- Use personal protective equipment in accordance with CDC and OSHA regulations and company or departmental policies.
Responsibilities
- Pour off, label, and process ARUP specimens according to the specimen handling section of the ARUP test directory.
- Prepare ARUP specimens for transport in accordance with DOT and IATA guidelines.
- Identify and resolve test or specimen submission issues before specimens are shipped to ARUP.
- Receive and initiate calls between the client site and ARUP.
- Provide clients with information about specimen requirements, fees, turnaround times, and referral laboratory vendors.
- Assist with distributing technical information, hotlines, test bulletins, and company updates to the client.
- Keep the client informed about ARUP value-added services, including ATOP, Connect, and Consult.
- Research pending test lists for ARUP specimens.
- Read, understand, and comply with position-related SOPs.
- Order and maintain supplies related to ARUP testing and keep required inventories on hand.
- Locate ARUP documentation for public health reporting when asked; the position does not report results to a public health agency.
- Maintain familiarity with applicable CAP, New York, and other regulatory agency requirements.
- Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain couriers as necessary.
- Maintain required records and documentation.
- Use the client’s LIS and ARUP Connect competently.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
