Client Site Liaison II (Laboratory Send Outs Technician)

ARUP Laboratories•Owensboro, KY

19d•Onsite

About The Position

The Client Site Liaison II works on site at Owensboro Health and serves as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing, and Support Services divisions, including Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The role assists clients with questions and resolves issues related to specimen submissions. It aliquots or pours off, labels, and processes ARUP specimens according to the specimen-handling section of the ARUP test directory, and prepares specimens for transport to ARUP in accordance with DOT and IATA guidelines. The position supports client communications and provides information about specimen requirements, fees, turnaround times, and referral laboratory vendors. It also helps keep clients informed about ARUP services and updates, researches pending test lists, maintains supplies and records, and coordinates with local and regional couriers to help maintain shipment schedules. The employee must comply with applicable standard operating procedures, ARUP policies, and regulatory requirements. The position is based at Owensboro Health, 1201 Pleasant Valley Road, Owensboro, Kentucky.

Requirements

Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
Be familiar with packing and transporting Category A and Category B substances.
Be familiar with applicable CAP, New York, and other regulatory agency requirements.
Be competent with the client’s LIS and ARUP Connect.
Comply with ARUP policies and procedures and applicable CDC, OSHA, and company or departmental PPE requirements.

Responsibilities

Aliquot or pour off, label, and process ARUP specimens according to the specimen-handling section of the ARUP test directory.
Prepare ARUP specimens for transport in accordance with DOT and IATA guidelines.
Detect and resolve test or specimen-submission issues before specimens are shipped to ARUP.
Receive and initiate calls between the client site and ARUP.
Provide clients with information that may include specimen requirements, fees, turnaround times, and referral laboratory vendors.
Assist in distributing technical information, hotlines, test bulletins, and company updates to the client.
Keep the client informed about ARUP value-added services, including ATOP, Connect, and Consult.
Research pending test lists for ARUP specimens.
Read, understand, and comply with position-related SOPs.
Order and maintain supplies related to ARUP testing and keep required inventories on hand.
Locate ARUP documentation for Public Health reporting when asked; the employee does not report results to a public health agency.
Maintain familiarity with applicable CAP, New York, and other regulatory agency requirements.
Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain couriers as necessary.
Maintain required records and documentation.
Demonstrate competency with the client’s LIS and ARUP Connect.
Perform other duties as assigned.