Client Services Technician
About The Position
As a Client Services Technician, you will be responsible for maintaining and service existing client systems and providing clients with unparalleled technical support in their homes. As a member of our Client Services Team, you will coordinate with our Field Service Manager, Operations, and Warehouse teams to effectively coordinate and implement service visits. This role is ideal for someone who is a problem solver, punctual, a quick learner, and a strong communicator, comfortable with tackling difficult problems, adaptable, able to make decisions quickly, and can communicate with stakeholders at all levels of an organization with ease while handling highly confidential information.
Requirements
- 2-5 years of experience working with low voltage electronics, security systems, control systems, networking equipment, motorized shading, or lighting control systems.
- Experience working with luxury clientele
Nice To Haves
- Experience with Salesforce is a plus
Responsibilities
- Work with Field Service Manager to schedule and complete onsite service visits
- Perform preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more.
- Fill out service appointment notes as needed
- Update drawings, remote monitoring services, and other documentation per company standards.
- Participate in service meetings and company planning as needed.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Cell phone reimbursement
- mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
