Client Services & Tech Team Coordinator (Plano, TX)

ABCorp NA•Plano, TX

20h•Onsite

About The Position

The Client Services & Tech Team Coordinator supports the client ordering process and logistics for ABCorp’s card technology business and handles occasional requests for the small corporate office. This full-time, on-site role is based in Plano, Texas, and is scheduled Monday through Friday, 8 a.m. to 5 p.m. The position calls for a positive attitude, strong communication and phone skills, attention to detail, and the ability to multitask in an intimate professional environment. The posting describes the position as offering benefits and notes that candidates who accept an offer must pass a background check, including a credit check, and a drug screen.

Requirements

At least 2 years of customer service and/or related administrative support experience.
Highly effective service skills, including a professional demeanor and outstanding phone etiquette.
Strong communication skills, including the ability to write professional emails and client-related documents.
Ability to quickly grasp computer software.
Proficiency in Microsoft Office.
Ability to work effectively in time-sensitive situations with customer satisfaction as the goal.
Ability to multitask in a fast-paced environment.
Problem-solving skills.
Customer-service orientation.
Team orientation.
Ability to work autonomously.
Excellent organizational skills.
Must pass a background check, including credit, and a drug screen upon acceptance of an offer.

Nice To Haves

Experience with ERP systems.
Experience in a printing and/or manufacturing environment.

Responsibilities

Manage client orders from purchase-order receipt through delivery and invoicing, including entering data into ABCorp’s ERP system and managing order milestones and delivery schedules.
Coordinate order treatment with Account Managers, Technical Consultants, Sales, Operations, Logistics, and Finance.
Act as the manufacturing liaison for order-related matters.
Participate in weekly internal production status meetings.
Handle daily shipping requests and coordinate with ABCorp’s technology department to ensure all parts are received and accounted for.
Manage parts inventory with manufacturing to ensure accurate totals.
Monitor office supplies and order stationery, supplies, and electronics as needed.
Manage maintenance vendors to keep the office clean and safe and ensure appliances are in good working order.