Client Services Support

Pace Analytical Services•Woodcliff Lake, NJ

8d•Onsite

About The Position

We are seeking a reliable and detail-oriented individual to join our team as Client Services Support. This role plays a key part in sample shipping, cooler management, client support, and maintaining an organized and efficient workspace. The ideal candidate will be comfortable handling a high volume of outbound orders, working with basic shipping technology, communicating with clients and internal teams, and performing physical tasks in a fast-paced environment.

Requirements

High school diploma or equivalent preferred.
Basic computer skills and familiarity with shipping systems
Strong attention to detail and organizational skills, particularly when handling high volume of coolers and information
Ability to communicate professionally with clients, couriers, and internal teams and provide responsive customer service.
Ability to review project or sample information, follow routing guidance, and determine when to ask for assistance to ensure samples reach the correct laboratory.
Strong multitasking and time-management skills with the ability to prioritize time-sensitive tasks and work efficiently in a fast-paced environment.
Reliable, punctual, detail-oriented, and able to work independently as well as collaboratively with a team.
Ability to stand for extended periods and regularly lift, carry, move, and handle coolers, boxes, and supplies weighing up to 50 lbs.

Responsibilities

Build customer orders based on information provided in Laboratory Information Management System (LIMS).
Generate and review corresponding paperwork and labels, ensuring they are accurately applied to a variety of bottle ware.
Verify that all bottle ware, labels, and packing materials match the project requirements before orders are prepared for shipment.
Prepare and ship a large volume of coolers and packages using FedEx, ensuring shipments are completed accurately, securely, and on schedule.
Use FedEx, and other basic systems to create shipping labels, track packages and verify delivery and order information.
Interact professionally with clients during sample drop-offs, pickups, and shipping-related communications; ask appropriate questions and coordinate with internal teams when additional information is needed.
Review available information, or chain of custodies to determine the appropriate Pace laboratory for testing and ensure samples are shipped or couriered to the correct destination.
Receive and sanitize coolers returned through FedEx, couriers, and clients to ensure coolers are ready for reuse.
Assist with receiving, organizing, and restocking supplies, coolers, packing materials, and other department inventory.
Maintain a clean, organized, and safe work area and follow company procedures, safety guidelines, and applicable shipping requirements at all times.