Client Services Support Specialist

BancFirst Corporation•Oklahoma City, OK

2d•Onsite

About The Position

A Treasury Client Services Support Specialist is accountable for delivering high quality, extraordinary customer service to both internal and external clients through day-to-day phone calls, emails or virtual appointments. These interactions may include resolving technical issues, product functionality inquires, training assessments, etc. These interactions are highly sensitive and deal with confidential matters. A business professional image, phone presence and demeanor must be used at all times to achieve client satisfaction and retention while following all policies, procedures and federal regulations. Successfully satisfy the initial request and refer any Treasury services needs you may have uncovered during the interaction. Communicate to the Client’s Treasury Management Officer with any information they may need, to follow up with the Client. A Treasury Client Services Specialist is successful when utilizing their critical thinking skills and their ability to listen and communicate both written and verbal, in a fast pace environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Proficiency with Microsoft Office
Knowledge of, or the ability to quickly learn banking software applications
Ability to perform in a highly sensitive environment
Ability to deal with confidential matters
Ability to multitask and meet deadlines
Ability to work well individually and with a team while maintaining a positive attitude
Must demonstrate a business professional image and demeanor
Outstanding listening and communication skills, both written and verbal
Possess critical thinking skills
Excellent work ethic

Nice To Haves

Knowledge of general banking and Treasury Management Products and Services
Bachelor's degree or equivalent work experience

Responsibilities

Deliver high quality, extraordinary customer service to both internal and external clients through day-to-day phone calls, emails or virtual appointments.
Resolve technical issues, product functionality inquiries, and training assessments.
Maintain a business professional image, phone presence, and demeanor at all times.
Achieve client satisfaction and retention while following all policies, procedures, and federal regulations.
Satisfy the initial client request.
Refer any Treasury services needs uncovered during the interaction.
Communicate necessary information to the Client's Treasury Management Officer for follow-up.