CLIENT SERVICES SPECIALIST (FULL TIME)
About The Position
We are hiring immediately for a full time CLIENT SERVICES SPECIALIST position. Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path! Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.
Requirements
- Previous administrative experience required.
- Six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experience is required
- Excellent interpersonal communication skills are required with a proven ability to develop and maintain positive internal and external work relationships
- Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
- Proficient with Microsoft Word, Outlook, PowerPoint
- Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup
Nice To Haves
- High school diploma or equivalent; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
- Local to the North Seattle / Everett area; covering Tacoma to Everett
Responsibilities
- Audit vending, micromarkets, and office coffee in field operations
- Manage the auditing program in our operations and report out monthly
- Manage miscellaneous projects
- Communicate the client’s expectations to operations and customer service
- Determine internal resource requirements of projects based on project needs
- Establish and communicate a usable schedule
- Provide project status summary reports and updates to Client Managers and other team members
- Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
- Manage assigned lower-volume clients and build client relationships
- Run reports to verify information and proper system setup
- Validate catalog maintenance and service levels
- Occasional troubleshooting/tech support of vending / micro-markets
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
